Knowledge management in the new business environment supplementary report: case studies knowledge management case studies contents chapter 1: large the other big global professional services firms, accenture competes with the 'boutique' professional services firms such as. There is one challenge that all businesses face in the unpredictable world of knowledge-based competition that challenge is to balance organisational creativity and flexibility with the disciplines that turn creative pursuits into tangible business advantage on the one hand, less bureaucracy and more informal. Figure ii: a model of the components of a knowledge management “system” or “ program” table i: a list of what the companies did, and what knowledge management approach they chose table ii: a list of effects of knowledge management in the companies 1 introduction this article is a survey of case studies of. Product or company names used in this book are for identification purposes only inclusion of the names of the products or companies does not indicate a claim of ownership by igi of the trademark or registered trademark library of congress cataloging-in-publication data case studies in knowledge management / murray. You are here: home solutions knowledge management km case studies knowledge management case studies australia: pdf pharmaceutical industry case study (139 kb) : this top biopharmaceutical company recognised the need to improve its communication of product information presto was selected to easily. As innovation from everyone and everywhere required knowledge to be assimilated and democratized, the company set up a comprehensive internal knowledge management system (kms) in 2001 the case elucidates the various km tools used by whirlpool such as the innovation e-space portal and the i-pipe to capture,. Case study of knowledge management implementation in a medium-sized construction sector firm journal of management in engineering, 28 (3), pp and reuse of project knowledge was developed based on the findings from the case studies involving semi-structured interviews with 18 senior staff from six companies. Download pdf pdf download for use of knowledge management for competitive advantage: the case study of max this article discusses the km planning and implementation journey undertaken by max life insurance company limited, india the company case studies of knowledge management in india global.
They also regard their organisations as knowledge-based businesses three- quarters of the respondents reported that the most compelling reason for investing in knowledge management was increased value for customers although various barriers to knowledge management were identified, the results of the case studies. Businesses for periods of between twelve and eighteen months in the course of the work, a number of insights into key issues in knowledge management in smes have been derived from case studies of the 'unaided' learning and km practices of smes, case studies of gaining 'entry' into smes for knowledge projects. Knowledge management (km) systems can be difficult to install it can be even more difficult to ensure its use by employees we present two case studies -.
Sumario: the cases described here provide detailed examples focus on information-technology-based tools for km, these cases pay close attention to people management and organisational processes in km initiatives a rich and diverse range of km practices across a range of companies and sectors is. The transient nature of project teams and the competitive environment in which construction organizations operate require an effective mechanism to manage and reuse the knowledge created in the projects without straining its resources a methodology for “live” capture and reuse of project knowledge was developed for. This article is a survey of case studies of knowledge management systems in use in companies that develop computer software we find many descriptions of such knowledge management systems in the research literature, but most of them deal with technical issues, and few are dealing with how these systems actually.
Knowledge management (km) as a structured system and the way to the effectiveness is relatively new field for the the authors represent a variety of universities, private companies, and military institutions most of the book presents case studies explaining actual applications of km in a different of organizational and. Bp group's business activities are organized into four main areas—upstream, downstream, chemicals, and gas and power - together comprising more than 150 autonomous business units during the late 1990s, bp pursued highly successful merger-and-acquisition activities and is now combined with amoco, burma.
Km (knowledge management) programs are introduced to organizations as a means of making the most of the information and existing organizational divisions, for example, for a manufacturing company 'research' 'production', ' sales' and 'distribution' and case studies of failure in the first case study, organization a,. An organization's captured (and codified) knowledge--white papers, case studies , documented processes--should help project teams perform better, but does it existing research has not answered the question, even as us companies alone spend billions annually on knowledge management programs looking at. Al ahmar, go, rofiq, a and hadiwidjoyo, d (2014) “the impact of knowledge management, learning organization, and educations organization on organization performance: a case in brawijaya university” asia-pacific management and business application vol 3, no 1, pp 28 – 47google scholar.
Presents a series of case studies on knowledge management implementation at various global organisations keywords: knowledge, management 1 the objective of this paper is to review the various knowledge management initiatives taking place in companies around the world, and study how. Knowledge management for business (full or half-day seminar ) every company's bottom line suffers because the right organizational knowledge is not applied to actions that ultimately determine the a key program learning feature includes current business case studies to enhance your capacity to. Efforts leading to their first global knowledge management system, ''k-world'' manohar (2005) also summarized some of kpmg's knowledge management strategy, organization, and use of tools subsequent to the introduction of k-world parallel to those efforts there were case studies generated about other big 4 firms '.
As more organisations have sought to gain competitive advantage by maximising their knowledge assets, there has been a growing trend in the number of companies implementing a knowledge management (km) strategy although larger companies have dominated the km literature, there is evidence that more small and. Vendor's experiences in developing knowledge management systems using case -based reasoning technologies was the mixed results reported in the studies mentioned indicate a fundamental problem in the is company had developed a state-of-art knowledge management system for analog devices inc of boston. The general question is: how can firms document and utilize the intellectual capital of their employees corporations able to answer this question are rewarded with increased organizational wealth and sustainable competitive advantages in research projects based on case studies, knowledge management has to meet. Enhancing employee tendencies to share knowledge-case studies of nine companies in taiwan they include (a) continuous company-wide learning initiatives, (b) performance management systems which motivate employee knowledge sharing, and (c) information disclosure to create a sharing climate these practices.
Global it firms are successfully leveraging km to capture best practices, improve project management, nurture innovation, enhance customer service, reuse in the it sector, software is often called the quintessential knowledge industry, with software being an artifact which is purely a knowledge creation and which defies. Infineum is a world leader in formulating, manufacturing, and marketing additives for the fuels and lubricants industrythe infineum group of companies is a world- class petroleum additives enterprise it is headquartered in milton hill, uk, with regional business and technology centers in the uk, us, and singapore infineum. Case studies in knowledge management provides rich, case-based lessons learned from several examples of actual applications of knowledge management in a variety a case study on assessing the readiness of professional services company to build an organizational memory information systems (pages 36-50.